Contact: Sandra Meyers
Phone: (916) 851-2578
CHW Medical Foundation Receives Patient Satisfaction Award
Three CHW Medical Foundation care centers receive a National Patient Satisfaction Award from Avatar
Rancho Cordova, CA, June 24, 2011 - Three of CHW Medical Foundation's care centers have been honored with the Avatar Exceeding Patient Expectations award:
- Mercy Imaging Centers, a service of CHW Medical Foundation in Sacramento
- St. Joseph's Medical Group of Stockton, a service of CHW Medical Foundation
- Sequoia Medical Group, a service of CHW Medical Foundation in Belmont
Avatar International Inc. is a leader in measuring customer expectations in healthcare. In comments about the honor, Dr. Michael Everett, Avatar Founder and CEO, says "Understanding the expectations of patients are what drive continuous improvement in healthcare. The basic definition of exemplary customer service is consistently meeting and exceeding your patient's expectations." This award is based on 2010 performance and is given to those organizations whose overall score has exceeded patient expectation scores.
"We are pleased to see that three of our outstanding care centers have been recognized for the excellent service they provide to their patients," says Jag Gill, ScD, FACHE, FACMPE, President and CEO of CHWMF. "Our employees and physicians work very hard not only to provide excellent medical care but also to ensure that our patients feel cared about and listened to, as if they are members of our own family."
Mercy Imaging Centers offers comprehensive, leading-edge diagnostic imaging services throughout the greater Sacramento area at five outpatient imaging centers. Mercy Imaging Centers offers patients accredited state-of-the-art diagnostic imaging services, including PET/CT and digital mammography.
St. Joseph's Medical Group of Stockton provides health care to its patients through a multi-specialty group providing primary care as well as specialty care in urology, general surgery and colorectal care. Backed by the heritage of St. Joseph's Medical Center, our doctors provide convenient, personalized care to the community.
Sequoia Medical Group provides healthcare to its patients through a group of primary care physicians in Belmont, CA providing medical care to San Mateo County and the mid-peninsula community. The 10-provider group includes Family Practice and Internal Medicine physicians, as well as two nurse practitioners. Sequoia Medical Group is part of Sequoia Physicians Network that provides more than 200 primary and specialty care physicians to HMO patients served by the network.
The awards will be distributed at Avatar’s annual symposium in Orlando, FL at the end of June.
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About CHW Medical Foundation
CHW Medical Foundation is a California nonprofit public benefit corporation that operates a California 1206-L clinic with locations (referred to as "care centers") throughout the state. CHWMF operates care centers that include Mercy Medical Group, a service of CHW Medical Foundation and Mercy Imaging Centers, a service of CHW Medical Foundation (greater Sacramento area); Sierra Nevada Medical Group, a service of CHW Medical Foundation (Grass Valley); St. Joseph's Medical Group of Stockton, a service of CHW Medical Foundation (Stockton); Sequoia Medical Group, a service of CHW Medical Foundation and Sequoia Physicians Network , a service of CHW Medical Foundation (San Mateo County); Dominican Medical Foundation, a service of CHW Medical Foundation (Santa Cruz); and Woodland Clinic (Woodland). In calendar year 2011, CHWMF is opening new operations in Ventura County; Merced; San Francisco; and the north state area of Red Bluff, Redding and Mt. Shasta. CHWMF is part of Catholic Healthcare West, a 42-hospital network with facilities in California, Arizona and Nevada.
